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[FAQ
Forum Index » » General Support » » coupon key
 Author coupon key
szakalsub
Cadet

Joined: February 11, 2007
Posts: 1
From: Heaven
Posted: 2007-02-15 02:53   
hi
I have problem with coupon key..
when I write him I see this : Failed to redeeem coupon, you may have mistyped the key or the coupon is not valid or already has been redeemed!
_________________


  Email szakalsub
Mersenne Twister
Fleet Admiral

Joined: May 11, 2003
Posts: 1161
From: Sector C Test Labs and Contol Facilities
Posted: 2007-02-15 10:09   
02/12/07 04:06:20 Coupon redeemed for 500000 Credits.
02/12/07 04:06:20 Coupon redeemed for 14 Days

looks like you've ready redeemed it. or, are you refering to some other coupon besides the 2 week trial coupon?
_________________

I wouldn't screw with it if I were you. The doctor already holds you in poor favor. Messing with this might really fry his shorts.

Libal
Cadet

Joined: July 11, 2007
Posts: 3
Posted: 2007-07-12 03:02   
i have a similar problem with the 14 day trial aspect.

i got a verification email with a string of numbers in it. i entered that in step 2 of the registeration and continued.

i have tried the same number in the redeem coupon but get the message the origional poster stated.

When i made this account (my 2nd one, i had same problem with first one made a few hours earlier "Kebal" so tried re registering) it stated "Demo Account" at the top of the lobby and the web site. i've been told its meant to say "Trail Account" for the first 14 days. DS seems to have a lot to offer but as i play other online game aswell i am not sure if its worth spending money on it yet, i would like to see how career advancement works and see a few more ships befor i part with my cash.

If i was meant to receive a 2nd email with a different string of numbers i havent received it. could an admin take a peek and see if they can fix it so i can test a bit more of DS in my first 14 days.

Thanks.
_________________


Sixkiller
Marshal
Courageous Elite Commandos


Joined: May 11, 2005
Posts: 1786
From: Netherlands
Posted: 2007-07-12 03:05   
the coupon you receive is locked to the account you created, and if you created 2 accounts with the same e-mail adress, only the first one will receive the coupon.
_________________



Libal
Cadet

Joined: July 11, 2007
Posts: 3
Posted: 2007-07-12 03:09   
I actually just recieved the trial coupon about 2 mins ago, gonna test it now.
_________________


Libal
Cadet

Joined: July 11, 2007
Posts: 3
Posted: 2007-07-12 03:12   
seems to have worked it no longer says Demo Account.

Dont know if you done anything to speed the email along or if it was just my email provider being slow. Thanks if you did tho.
_________________


Drafell
Grand Admiral
Mythica

Joined: May 30, 2003
Posts: 2449
From: United Kingdom
Posted: 2007-07-12 07:07   
Generally it is slow email services which are to blame.

Most users should receive their authorization codes within 5 minutes, but it has been known to take as long as 24 hours for some people, which is not due to our servers, but rather the fault of the internet itself.

During account creation, you should receive two emails. The first one will contain an authorization code which is only used during the creation process, and is necessary for us to validate your email address. If users skip this step, then the account will still be created, but there are likely to be issues with getting your 14 day coupon.

If you are not receiving the first email, it is important to make sure that your email service provider, or your filter settings are not blocking the Palestar mail-server as spam. For most web based services (such as Hotmail or G-Mail), you will want to add darkspace@palestar.com to your contacts list before registering, to ensure that you receive the necessary emails.

Once you have received the authorization email, you will need enter the authorization key into the relevant screen and complete the registration process. At this point the second "Welcome to DarkSpace" email will be sent out, which contains the 14 day trial coupon code.

_________________
It's gone now, no longer here...Yet still I see, and still I fear.rnrn
rnrn
DarkSpace Developer - Retired

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