| Author |
Problem staying on the game |
Natarle
Commander
Joined: April 08, 2010
Posts: 9
|  Posted: 2010-04-12 19:51
the game start i get in my ship and im in the game for 10 sec to 2min and the game stop say reconnect and does the same thing again and when I get off it to see it say " fail to get game information" and i tryed everything on the forum but it doesn't change anything so I would like anyone that can tell me what the problem is or is there a game with the game itself and that others are getting the same problem as me. because it can't be on my side i did what the forum said, my laptop is new, I played the game wireless and connected by wire and no change at all.
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Meko
Grand Admiral
Joined: March 03, 2004
Posts: 1956
From: Vancouver
| Posted: 2010-04-12 21:30
Issues to check:
#1 video drivers
#2 audio drivers (this games nuts about the audio)
#3 directX
failing all that, try a reboot
failing that try a reinstall
failing that, send email to dev support and tell them in as much detail as possible, everything that youve done
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Aradrox
Grand Admiral
Joined: March 12, 2007
Posts: 133
From: Tennessee
| Posted: 2010-04-12 21:52
um reconnect my guess wireless connection? bad connection slow connection. some sort of internet problem or connection/firewall issue
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Glaceon
Fleet Admiral
Joined: January 08, 2010
Posts: 141
| Posted: 2010-04-12 22:25
Quote:
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On 2010-04-12 21:52, Admiral Aranox wrote:
um reconnect my guess wireless connection? bad connection slow connection. some sort of internet problem or connection/firewall issue
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well it happens to me when i play then i play and my uncle watches youtube check your firewall try seeing if ur internet is geting used by people and stuff like that.
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Natarle
Commander
Joined: April 08, 2010
Posts: 9
| Posted: 2010-04-12 23:08
well my internet is at excellent no matter where I am in my house. i got a Toshiba Satellite 15.6" AMD Athlon2 Dual Core M320 2.1GHz Laptop, well better you go to this link to see what my laptop got http://www.futureshop.ca/en-CA/product/toshiba-toshiba-satellite-15-6-amd-athlon2-dual-core-m320-2-1ghz-laptop-l500d-00x-steel-gray-metallic-l500d-00x/10137525.aspx?path=3ebbb28362107786b1d053f0ebbfb4b5en02 . Oh and i got this Vusion AMD on it too my friend that work at the future shop where i bought it said it good for games.
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Pegasus
Grand Admiral
Pitch Black
Joined: August 02, 2005
Posts: 434
From: Eleventh galaxy on the right!
| Posted: 2010-04-13 07:20
Quote:
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On 2010-04-12 23:08, Natarle wrote:
well my internet is at excellent no matter where I am in my house.
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Regardless do you obtain a stable connection if you connect a network cable from the router to the laptop and not use wireless (if that is what you are using). Does this make any difference to your connection, as wireless is/can be terribly unrealible especially through online gaming.
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Retired K'luth Combateer
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Natarle
Commander
Joined: April 08, 2010
Posts: 9
| Posted: 2010-04-13 10:34
well i dont have the probleme with other online games i played and play only this one
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Aradrox
Grand Admiral
Joined: March 12, 2007
Posts: 133
From: Tennessee
| Posted: 2010-04-13 11:59
OK not to sound like a ass but just try what we say such as plug in to the router or modem and see if u have the problem its what we would try and see if it works so we can figure out the problem and help you fix it. but if you dont try anything we say then we cant help you fix it and your asking does us no good. so please just try our tips out and dont throw them out the window. most DS players that give tips on computers really do know what there doing otherwise they wouldnt bother trying to help.
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Natarle
Commander
Joined: April 08, 2010
Posts: 9
| Posted: 2010-04-13 12:35
ok I coonected my laptop to the internet by wire and that didn't change anything. Im going to try reintalling the game and see if that does anything ok.
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Natarle
Commander
Joined: April 08, 2010
Posts: 9
| Posted: 2010-04-13 14:09
ok so reintalling didn't work anything else i can try
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Pegasus
Grand Admiral
Pitch Black
Joined: August 02, 2005
Posts: 434
From: Eleventh galaxy on the right!
| Posted: 2010-04-13 15:09
You checked and upgraded the drivers if required? i.e graphics, sound etc?
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Retired K'luth Combateer
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Natarle
Commander
Joined: April 08, 2010
Posts: 9
| Posted: 2010-04-13 19:32
you mean the game are my laptop
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Aradrox
Grand Admiral
Joined: March 12, 2007
Posts: 133
From: Tennessee
| Posted: 2010-04-14 05:54
he means your laptop if you can get ahold of me ingame or in the lobby ill help you update your drivers through device manager
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Natarle
Commander
Joined: April 08, 2010
Posts: 9
| Posted: 2010-04-14 10:34
ok
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BackSlash
Marshal
Galactic Navy
Joined: March 23, 2003
Posts: 11183
From: Bristol, England
| Posted: 2010-04-14 21:02
1) Enable NAT on your router (see your routers manual on how to enable this).
2) Open ports 9000-9151 for DarkSpace (UDP & TCP).
3) Enable DarkSpace through your firewall.
4) Check to see if your ISP has any traffic shaping going on.
The only reason your client would fail to get game information is if it doesn't receive it or cannot fetch it. This only happens if the data is modified in transit and comes back corrupt (and therefor the client won't accept the data), or if the connection is being refused.
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